Nicolette left us on May 15th, 2019. This column originally appeared on December 8, 2017, on Public Libraries Online. Like always, in the midst of her own struggles, she was looking out for the rest of us. This wonderful piece won Public Libraries magazine’s 2017 Feature Article Contest. If you have song parody lyrics or other content not already published here, please feel free to send it to nina dot mchale @ ucdenver dot edu, and I will add it here. -Nina McHale
They come up to the desk and, for the most part, they do not look particularly sad. Most of them look tired–very tired. I look over or approach and ask if I can help them, and as they edge closer to the desk, sometimes dropping their voices at the same time, they ask:
“Do you have books for when somebody has died?”
“Do you have books for people who have lost somebody?”
“Where are your loss books?”
“Do you have a grief book section?”
This has happened often enough that I have developed a sort of protocol for what to ask and how to assist bereaved patrons.
Read the full article at Public Libraries Online